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Frequently Asked Questions (FAQs)

  • How do I get a library card?
    You'll need to apply in person with a picture ID and proof of your current address. You can also create a temporary e-card online to get immediate access to some of the library's digital services, but you will need to visit the library with a picture ID and proof of your current address to finish setting up your library account.
  • What's my PIN?
    By default PINs are OCLN (all capital letters), but you can reset yours through your library account! First, go the OCLN catalog website, then click on the "log in" option located near the top right corner of the screen. At the bottom of the pop up box is a "forgot my PIN" option; click this to receive a PIN reset email!
  • Do you accept book donations?
    Yes, the Friends of the Turner Free Library are delighted to accept gently used books as well as DVDs (no VHS please). Donations can be dropped off in bins next to the Children's Help Desk at the library or in the book donation bin at the Zapustas Ice Arena (240 North Street). The Friends greatly appreciate your donations but are unable to to make pick ups.
  • Can I print, photocopy, scan, or fax at the library?
    You absolutely can! We have a public printer release station and the charge for printing is $0.15 for black and white copies, or $0.50 for color copies. We have a copier that also functions as a scanner (to email or USB) located in the Children’s Room on the 1st Floor. Copy prices are $0.15 for black and white and $0.50 for color. Scanning is free of charge. We do have a fax machine that is self-service and requires a debit/credit card for use. The fee is $1.75 for the first page and $1 for each page after that to fax numbers within the USA, Canada, and the Caribbean.
  • Do you have museum passes?
    We sure do! The Friends of the Turner Free Library generously sponsor discounted passes to a number of local organizations. Any adult with a OCLN card can reserve up to two passes each month. Reserve passes now.
  • Where can I return my library materials?
    All library materials can be dropped off next to the back door in the metal book drop, or in the book drop slot next to the front door.
  • My book is overdue, what will happen???
    We've removed late fees on all traditional library items (books, DVDs, audiobooks, video games, etc) so as long as the book is owned by the Turner Free Library you won't have any late fees. Please note that specialty items such as mobile hotspots and chromebooks do still have late fees and that other OCLN libraries may charge fines on the items they own.
  • What do your librarians do?
    We pick out all of the great materials you check out, we plan programs for all ages, we participate in outreach events throughout the community, we teach classes, we assist you in your many reading and technology endeavors, and we LOVE doing it!
  • Do you have a public notary on staff?
    We don't, but there is a notary in the Town Manager's Office at Town Hall. Give them a call for more information at 781-961-0911.
  • Does the Library have public computers?
    We currently have 8 public desktop computers located on the library's main floor as well as Chromebooks which can be checked out for home or in-library use on the main floor, Children's Room, and Teen Room. Desktop computers are available on a first-come, first-served basis and are equipped with Microsoft Office 2007, Chrome, Mozilla Firefox, and a PDF reader. Desktop computers are unable to play DVDs and do not have Adobe products installed on them. The maximum daily use for all users is two hours per day, but if you would like additional time or if you owe $15 or more in fines or fees you can purchase a guest pass instead for a $1.00/2 hour fee. Please note that the desktop computers automatically shutdown 30 minutes before the library closes. The Library's Internet Safety & Computer Use Policy is available on our website!
  • How do I get a job at the Library?
    Keep an eye on the Town of Randolph's job page, any open positions at the Library will be posted there!
  • Does the library have a bookmobile?
    We sure do! The Page Turner bookmobile carries books, movies, and technology to different locations around town. Bookmobile visits help to make library services more accessible to all members of the Randolph community, helping to overcome barriers of location, transportation, and other factors that might otherwise prevent residents from using the library. ​Whether you're a regular library visitor or need to get your very first library card, we hope you'll stop by and see what the bookmobile has to offer! View our events calendar to see where the bookmobile will be stopping next.
  • Can I reserve one of the Library's program rooms?
    When not in use for Library programs, we make our program rooms available for outside reservations under certain conditions. For information about reservation fees and room availability, please review our policy and use our room reservation request tool!
  • Do you have private study rooms?
    We have a 4-person acoustic Meeting Pod located on the library's main floor for quiet study, small group work, or other tasks which may not be easily accomplished in other areas of the library. The Meeting Pod can be reserved in 2-hour increments with your Turner Free Library card.
  • What's the picture on the library's fiction and non-fiction bookshelves?
    Our adult fiction and non-fiction bookshelves feature the image of a map of Randolph in 1882! We currently feature the same map on our newest library cards. The original map is held at the Boston Public Library's Norman B. Leventhal Map Center.
  • Do you have vending machines and is food allowed in the library?
    We have vending machines located on the 1st Floor near the Children’s vestibule. Snacks and beverages are allowed everywhere in the Library, but consuming meals, hot food, or food with a strong odor is not.
  • Where are the Library's bathrooms located?
    Bathrooms are located on the 1st floor, across from the Children’s Help Desk, and on the 3rd floor.
  • What are your hours and when do they change?
    The library's summer hours, which go into effect after Memorial Day, are: Monday-Wednesday, 9am-8pm and Thursday-Saturday, 9am to 5pm. ​ The library's winter hours, which go into effect after Labor Day, are: Monday-Thursday, 9am-8pm and Friday-Saturday, 9am to 5pm. Information about upcoming closings and changes to our regular schedule.

We love questions, it's part of our job as librarians! We've put together some of the most common questions and answers we get here at the Turner Free Library but we're always happy to help you find out more information if your question isn't answered here!

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